Business support
Move your business forward, with the right support
For your convenience, we’ve compiled a list of questions and answers to common EverBank business banking requests. Use the information on this page to find support for our Business Online Banking platform.
Business Account Information
Use any of the following methods to place your request:
Phone
Download and complete our business contact information form and mail to:
EverBank
PO Box 44060
Jacksonville, FL 32231
Use the following method to place your request:
Online
- Log in to your account
- Go to the Administration tab
- Choose ‘Personal preferences’
- Follow the steps to save your changes
Download and complete our manage security code form and follow the instructions on the form to submit.
Note: You are required to provide a security code when contacting us with questions about your account. This is an extra protection we use to keep your information safe.
Business Account requests
An Official Check is one that is issued by EverBank on your behalf that serves as a guarantee of funds. Typically required for larger purchases such as a home or automobile, these checks are issued as official bank checks and signed by a bank representative.
Use any of the following methods to place your request:
Phone
Online
Download and complete our Official Check order form and follow the instructions on the form to submit.
Use any of the following methods to place your request:
Secure email*
- Log in to your account
- Go to the Administration tab
- Choose ‘Contact us’
- Follow the steps to send us a secure email
Phone*
* Please include
- Your security code
- For bank statements: specific month(s) and year(s)
- For copies of checks: amount, date check posted and date check cleared
- For 1099s: specific year(s) and client Social Security or Tax ID number
Fees may apply. See Deposit Account Fee Schedule
Provide the sending financial institution with the following information:
- Receiving bank: EverBank
- Our wire transfer routing number: 063000225
- Our address: 301 W. Bay St., Jacksonville, FL 32202
- For credit to: [your name as it appears on your account]
- Your address: [your address as it appears on your account]
- Account number: [your account number]
In a foreign currency
Foreign currency funds can be transferred to World Markets accounts or to any other U.S. account. However, for foreign currency wires into U.S. accounts, we convert foreign wire funds into USD upon receipt.
View wire instructions
Use any of the following methods to place your request:
Online
- Log in to your account
- Go to the Transfers and Payments tab
- Scroll down to the wire section
- Follow the instructions to request a wire transfer
Note: Available for Standard and Premium service levels
Secure Email
Download and complete our wire transfer form and follow the instructions on the form to submit.
Fees apply. See Deposit Account Fee Schedule
Use any of the following methods to place your request:
Online
- Log in to your account
- Go to the Transfers and Payments tab
- Scroll down to the wire section
- Follow the instructions to request a wire transfer from an EverBank World Markets account
Note: Available for Standard and Premium service levels
Secure Email
Download and complete our wire transfer form and follow the instructions on the form to submit.
Fees apply. See Deposit Account Fee Schedule
Upon your CD’s maturity date, you have a grace period of ten (10) business days to make changes to your CD without penalty. The grace period begins on the first business day following the maturity date and ends at 5:00 p.m. (ET) on the tenth business day.
To provide your CD maturity instructions on the maturity date and/or throughout your grace period, call us at 1.855.228.6745.
Alternatively, you may complete and return a CD maturity instructions form, which you can download here.
Use the following method to place your request:
Phone
Business Easy deposits
Remote Deposit Capture uses a computer-scanner combo and is ideal for businesses with a high volume of monthly check deposits and multiple online banking users. The servicex is subject to approval and daily deposit limits will apply. The enrollment review process will generally take 1 to 2 business days.
Phone
System requirements
- Workstation: 933MHZ, 256MB RAM, 8MB-Video, USB 2.0 Port, keyboard, mouse, monitor
- Operating System: Windows® XP, Vista, 7 or MAC® OS X 10.5 and above (certified on select devices)
- Software: Adobe Acrobat Reader 6.0 or higher, JavaSM plug-in 6 or higher
- Browsers: Internet Explorer® 7 or higher, Firefox®, Safari®, Chrome®
- Internet Connection: Broadband or DSL (minimum 128kb). Dial up can be used but system performance is not guaranteed.
Note: You’ll need administrative rights to your computer to install the Remote Deposit Capture driver.
Call defaultPhoneLabel to have a business specialist help you choose the right option for your needs and get enrolled.
As a general guideline, check deposits through our business mobile app may be a good option for businesses that make 50 or fewer check deposits per month. Clients who register for Business Online Banking can make mobile check depositsx quickly and easily with our business mobile app.
How to make a mobile check deposit
- Endorse the back of your check
- Sign into the business mobile app
- Navigate to the ‘+’ menu
- Select Deposit
- Select Continue on the Depositing Checks is Easy page and the Notice pages
- Take photos of the front and back of the check, select which account to deposit the funds to and enter the amount of the check before selecting continue
To wire a deposit, simply pass along the instructions below to your sending institution. Fees may apply.
What you’ll need
- Receiving bank: EverBank
- Our wire transfer routing number: 063000225
- Our address: 301 W. Bay St., Jacksonville, FL 32202
- For credit to: [your name as it appears on your account]
- Your address: [your address as it appears on your account]
- Account number: [your account number]
To mail a deposit, download and complete a deposit slip and ensure the check is made out to the account holder, is endorsed and includes the account number.
Mailing address
EverBank
PO Box 11622
Newark, NJ 07101-9940
Order postage-paid envelopes
For your convenience, you may order free, postage-paid deposit envelopes for existing accounts using our
Downloadable forms and applications
Browse our forms and applications library to find the document you need. Make changes to your existing account, move money, open a new account and more.
We’re here for you
If you still need help or can’t find what you’re looking for here, please reach out to our experts.
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